Returns & Exchange

At AŹA, we are committed to providing you with exceptional products and maintaining stringent quality control standards. To ensure the highest level of quality, we are unable to offer returns. However, we do offer exchanges within a specified timeframe.

Please review our policy below:

  • We strive for excellence in quality control and want you to be fully satisfied with your purchase. Therefore, we offer exchanges on eligible items within 7 days from the date you received your order.
  • Eligible items for exchange must be unused, in their original condition, and returned in their original packaging.
  • Proof of purchase, such as the order receipt or invoice, is required for all exchange requests.
Exchange Process:
  • If you need to exchange your item for a different size, color, or style, please contact our customer service team within 7 days of receiving your order.
  • Our dedicated team will assist you in initiating the exchange process and provide detailed instructions on returning the item.
  • The exchanged item will be subject to availability. In the event that an item is unavailable you will be offered store credit.
  • Please note that the customer is responsible for the shipping costs associated with returning the item for an exchange.
  • To ensure the safe and timely arrival of your returned item, we recommend using a trackable shipping method.
Damaged or Defective Items:
  • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
  • We will arrange for a replacement item to be sent to you at no additional cost, including any applicable shipping charges.
    We value your satisfaction and are committed to resolving any issues promptly and fairly. For further assistance or to initiate an exchange, please contact our customer service team via email at